Refund Policy
Effective date: October 11, 2026
This policy covers refunds and cancellations for GTM Labs paid services. It applies alongside our Terms of Service; where a signed proposal or statement of work specifies different terms, that document controls.
01Fixed-Price Projects
The Growth Pilot is a fixed-price project paid half at kickoff and half on the last day, with 7-day payment terms. Refunds work as follows:
- Before kickoff: cancel any time before work begins for a full refund.
- After kickoff: fees for work already performed are non-refundable. If the engagement is cancelled mid-way, any clearly unstarted milestones or phases in the agreed scope are refunded.
- After final deliverables are handed over: the engagement is complete and no refund is issued.
02Continuation
Continuation is invoiced monthly in advance and runs month to month. It can be cancelled with 30 days' written notice; any prepaid amount covering the period after the notice period ends is refunded.
Whatever the timing, you keep all artifacts delivered up to the cancellation date: documents, experiment cards, readouts, and dashboards. A signed agreement overrides this page.
03Free Tools and Resources
Calculators, templates, checklists, and other downloads on this website are free, so no refunds apply to them.
04How to Request a Refund
Email dovzhikova@gmail.com from the address used for the engagement, with your invoice number if you have it. We respond within 3 business days, and approved refunds are returned to the original payment method within 5-10 business days (bank wires may take longer depending on your bank).
05Disputes
If you believe a charge is incorrect, contact us before initiating a chargeback and we will work it out directly. This policy does not limit any non-waivable rights you have under applicable consumer protection law.