The rules of using GTM Labs.

Effective 2026-04-16

1. The product

GTM Labs ("the Platform") is a multi-agent system that runs DevRel and Sales work against your repository and docs. You access the Platform under these Terms and any additional commercial agreements signed with us.

2. Your account

You are responsible for the accounts, credentials, and connected services (GitHub tokens, Slack webhooks, etc.) you provide. You are responsible for activity under your account.

3. Subscription and billing

Plans are billed monthly or annually. Prices are listed on the pricing page. Annual plans are non-refundable after the first 14 days. You may cancel a monthly plan at any time; access ends at the end of the billing period. Enterprise terms are governed by the signed order form.

4. Ownership of outputs

Outputs generated by the Platform — tutorials, triage reports, outreach copy, videos — are licensed to you on a perpetual, worldwide, royalty-free basis. You own the use of every artifact the Platform ships to your workspaces.

5. Acceptable use

You will not use the Platform to violate the law, infringe rights, send spam, reverse-engineer the system, or circumvent platform safety measures. We may suspend accounts that do.

6. Availability

The Platform is provided "as is." We target best-effort availability and will notify customers of planned maintenance. Service credits are available for Enterprise plans with a signed SLA.

7. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

You may terminate at any time by cancelling in-product or emailing support. We may terminate for breach of these Terms or non-payment. On termination, data deletion follows the security policy.

9. Changes

We may update these Terms. Material changes are announced by email to active customers at least 30 days in advance. The "Effective" date above is bumped on every change.

10. Contact

Questions? daria@gtm-labs.co